Pragmatic Aspects of Complaints, Requests and Apologies in the English and Macedonian Cultural Code

Successful intercultural communication is conditioned by interlocutors’ pragmatic knowledge. The appropriate use of language is shaped by the sociocultural and contextual factors of a speech situation. Since speech acts are constant and inseparable part of people’s daily communication, their successful application depends on the interlocutors’ knowledge of the pragmatic use of speech acts. The acts of requesting, apologizing and complaining are essential acts of communication that have a great influence over the social relations between the interlocutors and on the overall communication process between them. I have to acknowledge the numerable research papers on speech acts and speech act theory worldwide. However, the research on speech acts in the Republic of North Macedonia encompasses the last decade and does not offer large numbers nor variable aspects of analysis. Therefore, the aim of my thesis is to offer a contemporary and complex study on speech acts, which are analysed as situation-based acts from various
aspects.