Proposed Model for Improving Quality in the Hotel Industry in the Republic of North Macedonia

Mitreva, Elizabeta and Kicara, Dzevat (2024) Proposed Model for Improving Quality in the Hotel Industry in the Republic of North Macedonia. In: The 3rd International Conference on Frontiers in Academic Research ICFAR 2024, June 15-16, 2024, Konya, Turkey.

Text Proposed Model.pdf Download (849kB)

Abstract

The problem investigated in this paper refers to the state and improvement of the business processes in organizations from the hotel industry in the R. N. Macedonia and determining the level of maturity in relation to the strategy of TQM (Total Quality Management), which represents a new approach in management, in the direction of continuous improvement of the quality of all activities of the organizations. The research itself was realized through the analysis of the existing situation in the hotel industry, determination of the possibilities for the improvement of business processes and a model for their improvement was proposed. Basic prerequisites for the introduction of the TQM system in the hotel enterprise are: marketing orientation of the hotel; existence of a quality program and readiness of all subjects in the enterprise for its introduction; establishing an organization of operations that enables the introduction of such a system; and electronic operation of the hotel.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	Social Sciences > Economics and business
Divisions:	Faculty of Tourism and Business Logistics
Depositing User:	Elizabeta Mitreva
Date Deposited:	01 Jul 2024 07:30
Last Modified:	01 Jul 2024 07:30
URI:	https://eprints.ugd.edu.mk/id/eprint/34386

Actions (login required)

View Item