Mitreva, Elizabeta (2011) Integral methodology for designing and implementing of total quality management systems within companies. In: EHEDG World Congress, June, 2011, Ohrid.
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Abstract
The subject of this paper is linked with the valorisation
of the meaning and the perspectives of Total
Quality Management (TQM) system design and
implementation within the domestic companies
and creating a model methodology for improved
performance, effi ciency and eff ectiveness. The
research is designed as an attempt to depict the
existing condition in the Macedonian companies
regarding quality system design and implementation,
analysed through 4 polls in the “house of quality” that’s
top is the ultimate management, and as its bases
measurement, evaluation, analyzing and comparison
of the quality are used. This “house” is being held by 4
subsystems e.g. internal standardization, methods and
techniques for fl awless work performance, education
and motivation and analyses of the quality costs.
The data received from the research and the proposal
of the integral methodology for designing and
implementing of TQM system are designed in turn to
help and present useful directions to all Macedonian
companies tending to become “world class”
organizations. The basis in the creation of this model is
the redesign of the business processes which afterword
begins as a new phase of the business performance -
continued improvement, rolling of Deming’s Quality
Circle (Plan-Do-Check-Act). The model-methodology
proposed in this paper is integral and universal which
means that it is applicable to all companies regardless
of the business area.
Key words: Quality system, TQM, internal
standardization, SPC, costs, education and motivation,
methodology.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Natural sciences > Other natural sciences |
| Divisions: | Faculty of Technology |
| Depositing User: | Elizabeta Mitreva |
| Date Deposited: | 23 Jan 2013 10:44 |
| Last Modified: | 23 Jan 2013 10:44 |
| URI: | https://eprints.ugd.edu.mk/id/eprint/4880 |
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