Sofijanova, Elenica and Fotov, Risto and Kletnikoski, Petar (2012) Quality function and the effective manager. Yearbook of Faculty of Agriculture, 2011, XI. pp. 7-15. ISSN 1409-987X
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Abstract
In many organizations, management systems are viewed in terms of the
internal dynamics between marketing, design, production, distribution, and
accounting. Consequently, it is necessary to create a larger system which
encompasses and integrates both business interests of customers and suppliers.
Management needs to develop thorough understanding of these relationships
and how they may be used to cement the partnership concept. The quality
function should be the organization’s focal point in this respect and should
be equipped to gauge expectations and degree of satisfaction of internal and
external customers. The role of the quality function is to make quality become
an inseparable aspect of every employee’s performance and responsibility.
Quality professionals have developed numerous techniques and skills focused
on product or service quality.
Key words: responsibility for quality, satisfaction of consumer needs,
capability, quality function.
| Item Type: | Article |
|---|---|
| Subjects: | Agricultural Sciences > Other agricultural sciences |
| Divisions: | Faculty of Agriculture |
| Depositing User: | Petar Kletnikoski |
| Date Deposited: | 17 Dec 2012 13:04 |
| Last Modified: | 17 Dec 2012 13:04 |
| URI: | https://eprints.ugd.edu.mk/id/eprint/3818 |
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