Koceva, Ana (2018) A cross-cultural study of complaint strategies by Macedonian and American high-school students. Third International Scientific Conference "FILKO", 3.
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Abstract
This cross-cultural study of the speech act of complaining in Macedonian and
in American English aims to determine the differences and similarities of formulating
complaints in the two languages with respect to complaint strategies. The analysis is
based on the work of Trosborg (1995), Olshtain and Weinbach (1993), Haverkate
(1998) and Wahyumi (2010). The data for the research were collected through an
online Discourse Completion Task (DCT) consisting of eight hypothetical situations
that elicit complaints. The used situations had different social and power distance
between the interlocutors and different severity of offence. The participants were
students at the Public Secondary School “Kole Nehtenin” located in Shtip,
Macedonia, and students at the John Burroughs High School located in Burbank,
California, USA.
The research has indicated that there are some differences between the two languages
in the strategy use, which may cause miscommunication. The findings of the research
can help us understand the social values and relationships in the two languages, and
they can also help us overcome the possible language barriers between the speakers
of the Macedonian and the American community.
| Item Type: | Article |
|---|---|
| Subjects: | Humanities > Languages and literature |
| Divisions: | Faculty of Philology |
| Depositing User: | Ana Koceva |
| Date Deposited: | 09 Jun 2021 07:07 |
| Last Modified: | 09 Jun 2021 07:07 |
| URI: | https://eprints.ugd.edu.mk/id/eprint/28151 |
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