Should There be Redesign or Reengineering of the Business Process in Macedonian Companies

Mitreva, Elizabeta and Jakovlev, Zlatko and Koteski, Cane and Kitanov, Vladimir and Angelkova, Tanja (2012) Should There be Redesign or Reengineering of the Business Process in Macedonian Companies. International Journal of Pure and Applied Sciences and Technology, 8 (2). pp. 64-70. ISSN 2229 - 6107

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Abstract

The appearance of the ISO 9001 standard and the TQM (Total Quality
Management) philosophy in the world led to massive usage of this strategy: from one
side set as a market strategy for fulfilling the needs of the customers/users, and from
other side as a superior work style for promotion of the competitiveness and the
efficiency, reducing the charges and long-term and strong progress, because in
general the managers are always skeptic. During a time of great competitiveness and
many entities on the market, the quality of the work that’s done in the company is of
great importance. On the market we must present a quality product, but with
affordable price and during the agreed period of time. In order to fulfill the world’s
and European’s claims in Macedonian companies, we should make radical changes
in the way of which problems are resolved and that is actually the so called
reengineering, a new way of thinking about the causes and not about the
consequences as it is nowadays. The essential thing in the usage of the TQM strategy
in Macedonian companies is the reengineering of the business process on which the
integration of informatics technology is made. This integration is done with internal
standardization, methods and techniques about not defective production, system
about analyses of the charges, and with continued education and motivating the
employees in order to get competitive lead. After that the new phase of the business
work will start with continuous progress, or with the Plan-Do-Check-Act. In this way
we can guarantee that the view-points (which consist the quality politics) of the upper
management will be conveyed, and a climate and information base will emerge on
which the team work will be able to develop. At the same time it means that there will
be dramatic changes in the behavior of the employees, radical changes in
organization, clear definition of the rights, obligations and the duties of each
individual.
Keywords: TQM strategy, Plan-Do-Check-Act, reengineering of the business
process.

Item Type:	Article
Subjects:	Social Sciences > Economics and business Social Sciences > Educational sciences
Divisions:	Faculty of Tourism and Business Logistics
Depositing User:	Elizabeta Mitreva
Date Deposited:	20 Nov 2012 21:05
Last Modified:	06 Nov 2013 10:13
URI:	https://eprints.ugd.edu.mk/id/eprint/1349

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