TQM and Higher Education Institutions: Issues regarding the implementation process at Integrated State University

Mirakovski, Dejan and Stefanovska Ceravolo, Ljubica and Ristova, Emilija (2011) TQM and Higher Education Institutions: Issues regarding the implementation process at Integrated State University. In: International Conference on Innovative Techologies, IN-TECH 2011, 01-03.09.2011, Bratislava, Slovakia and Vienna, Austria.

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Abstract

There is a significant relationship between quality working climate and organisational performance. Total Quality Management (TQM) emphasizes continuous improvement which requires participation of everyone in the company in the development of shared mission, vision, plans and in the quest for continuous improvement. High educational institutions are complex organizations with a strong sence of tradition and distinct culture. Employees at all levels are organized and motivated with knowledge and responsibility for managing and improving organizational processes. Integrated Universities have specific organizational structure and the concept regarding TQM implementation at Integrated University is consisted of two parts: (a) TQM in education area (at Faculty level), (b) TQM in administrative areas (centralised administration). Our field of work is in implementing TQM in administrative areas (further to be extended in educational and especially research areas). TQM emphasizes teamwork and employee empowerment. Adoption of TQM will help institutions of higher education maintain their competetiveness, eliminate inneficiencies in the organization, help focus on the market needs. This paper is to discover a quality working climate that will explicate the conditions for an overall quality TQM concept. Main issue is the lack of employee awareness about the importance of the TQM implementation process and achieving duedates set on purpose by the Quality manager. Basically, administration„s excuse for not doing their work „on time“ is the additional work that requires additional working hours. A need for setting deadlines is identifyed, but it is not usefull if it is not highlighted and supported by the top-management. Top-management„s interaction in the whole process of setting new job description tasks in the job specifications of employees, creates a higher level of employee comitment about the task and their involvement in the process. TQM is for systems enhancement, sustaining continuous organisational improvement and also as one part of the recognition and reward process. TQM is a new management philosophy and methods that using organization can improve. Changes from quality control to quality management are bound with changes in the way of thinking, in the means of management and working methods, in conscience. Service-oriented organizations including higher education institutions, which have a greater degree of employee-customer interactions, should concentrate on the more qualitative and softer aspects of working culture, customer care and personal interactions.

Item Type:	Conference or Workshop Item (Paper)
Subjects:	Engineering and Technology > Other engineering and technologies
Divisions:	Faculty of Natural and Technical Sciences
Depositing User:	Ljubica Stefanovska Ceravolo
Date Deposited:	16 Nov 2012 10:15
Last Modified:	16 Nov 2012 10:15
URI:	https://eprints.ugd.edu.mk/id/eprint/1021

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