Items where Author is "Chortoseva, Sonja"

Article

Saneva, Dusica and Chortoseva, Sonja (2022) Service Quality, Customer Satisfaction and Customer Loyalty: Testing a Structural Equation Model. Quality-Access to Success, 21 (179). pp. 124-128.

Saneva, Dusica and Chortoseva, Sonja (2018) Service quality model for restaurants. Economic Development, Journal of the Institute of Economics - Skopje. ISSN 1857-7741

Saneva, Dusica and Chortoseva, Sonja (2018) Service Quality in Restaurants: Customers’ Expectation and Customers’ Perception. SAR Journal - Science and Research , 1 (2). p. 4752. ISSN 2619-9955

Saneva, Dusica and Chortoseva, Sonja (2017) Service quality assessment in the fast-food restaurant using a modified dineserv model. International Scientific Conference EMAN 2017, Economics & Management: Globalization Challenges . ISSN 978-86-80194-06-6

Conference or Workshop Item

Saneva, Dusica and Chortoseva, Sonja (2016) Research of Customers’ Satisfaction in the Hotel Service. In: Research of Customers’ Satisfaction in the Hotel Service, 28-30 Oct 2016, Prilep.