Mitreva, Elizabeta (2011) Model - Integral Methodology for Successful Designing and Implementing of TQM System in Macedonian Companies. International Journal for Quality research, 5 (4). pp. 255-260. ISSN 1800 - 6450
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Abstract
Abstract: The subject of this paper is linked with the valorization of the
meaning and the perspectives of Total Quality Management (TQM) system
design and implementation within the domestic companies and creating a
model –methodology for improved performance, efficiency and effectiveness.
The research is designed as an attempt to depict the existing condition in the
Macedonian companies regarding quality system design and
implementation, analysed through 4 polls in the “house of quality” whose
top is the ultimate management, and as its bases measurement, evaluation,
analyzing and comparison of the quality are used. This “house” is being
held by 4 subsystems e.g. internal standardization, methods and techniques
for flawless work performance, education and motivation and analyses of
the quality costs. The data received from the research and the proposal of
the integral methodology for designing and implementing of TQM system
are designed in turn to help and present useful directions to all Macedonian
companies tending to become “world class” organizations. The basis in the
creation of this model is the redesign of the business processes which
afterword begins as a new phase of the business performance – continued
improvement, rolling of Deming’s Quality Circle (Plan-Do-Check-Act). The
model-methodology proposed in this paper is integral and universal which
means that it is applicable to all companies regardless of the business area.
Key words: Quality system, TQM, internal standardization, SPC, costs,
education and motivation, methodology.
| Item Type: | Article |
|---|---|
| Subjects: | Social Sciences > Economics and business Engineering and Technology > Other engineering and technologies |
| Divisions: | Faculty of Tourism and Business Logistics |
| Depositing User: | Elizabeta Mitreva |
| Date Deposited: | 25 Feb 2014 15:19 |
| Last Modified: | 25 Feb 2014 15:19 |
| URI: | https://eprints.ugd.edu.mk/id/eprint/9329 |
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