The need for local government reform in the Republic of Macedonia

Mitreva, Elizabeta and Stojanovski, Goran and Taskov, Nako and Metodijeski, Dejan and Gjorshevski, Hristijan (2017) The need for local government reform in the Republic of Macedonia. International Journal of Information, Business and Management, 9 (2). pp. 92-97. ISSN 2076-9202

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The high quality local government means to be able to increase customer satisfaction through the public services and build trust in public administration through transparent processes, accountability as well as through democratic dialogue. In this paper an analysis of the management of local government in several municipalities in the country. The results of the paper should reflect the operation and performance of Macedonian municipalities after the decentralization process in Macedonia. In order to do so, conventional business concepts of quality which regard public services as service providers and citizens as customers must be enriched by the TQM (Total Quality Management) concept of quality which perceives public agencies as catalysts of civic society, and citizens as part of a responsible and active civic society.

Item Type: Article
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 06 Feb 2017 09:29
Last Modified: 06 Feb 2017 09:29

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