Models of TQM Strategy in the World and the Need for Macedonian Model of Excellence

Mitreva, Elizabeta and Taskov, Nako and Kitanov, Vladimir and Filiposki, Oliver and Boskov, Tatjana (2013) Models of TQM Strategy in the World and the Need for Macedonian Model of Excellence. International Journal of Pure and Applied Sciences and Technology, 16 (1). pp. 69-79. ISSN 2229 - 6107


Download (109Kb) | Preview
Official URL:


In this paper are being given diagnoses and analyzes of American, European and Japanese model of management excellence as well as the existing model in Macedonian companies. Building policy and strategy in Macedonian companies by comparison with best practice using benchmarking strategy has become a mass phenomenon and trend in our country, which led to imitation, directly copying a competitor or directly supporting competing products, and also a kind of manipulation with the customers / users. These is the result of non-inventive access of the Macedonian managers, suppression of their own creativity, breaking their own working standards, etc. To improve the situation of the Macedonian companies, in this article a model for excellence in modification of existing EFQM (European) model and its adaptation to our conditions is being proposed. With the implementation of this method will enable continuous assessment of their own abilities, competing positions and permanent implementation of improvements. Keywords: Malkolm Baldrige model, EFQM and Japanese model of excellence, Macedonian model.

Item Type: Article
Subjects: Social Sciences > Economics and business
Natural sciences > Other natural sciences
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 24 Jun 2013 08:04
Last Modified: 22 Oct 2014 10:37

Actions (login required)

View Item View Item