Methodology for improvement of business processes

Mitreva, Elizabeta (2009) Methodology for improvement of business processes. Central and Eastern European Online Library, 3 (3). pp. 177-190.

This is the latest version of this item.


Download (1261Kb) | Preview
Official URL:


The modern way of working nowadays refers to a redesigning of the business functions and retreating of the traditional beliefs for the accordant mindset, where all business functions are equally important. The companies ought to amend toward a proactive manner of thinking, which refers to the coherency and creation of changes, as well as imputing more significance to those business functions that will allow the company to achieve, maintain and strengthen up its competitive advantage. Implementing the TQM (Total Quality Management) strategy, the control gets out of the manufacture frames and expands to all the stages in the company’s organization, and therefore the quality receives a new dimension not only to the products but the working performance and the organization of work itself. This paper presents suggested methodologies for improvement of the business processes that result towards increased efficiency and companies’ effectiveness, through the reforms of the corporative culture and total absorption of the business potentials. The assets of the implementation of this model is not only an increasing and devotion of the top management and the employees towards the improvement of the processes, but a content of the consumers, employees, auctioneers, deliveries, the community as well as the increasing of the business results of the companies, that further on will serve as a power for constant improvements. Keywords: quality, proactive work performance, redesign, methodology, improvement of the business processes, TQM.

Item Type: Article
Subjects: Social Sciences > Economics and business
Natural sciences > Other natural sciences
Divisions: Faculty of Technology
Depositing User: Elizabeta Mitreva
Date Deposited: 22 Jan 2013 13:02
Last Modified: 22 Jan 2013 13:02

Available Versions of this Item

Actions (login required)

View Item View Item