Integral methodology for designing and implementing of total quality management systems within companies

Mitreva, Elizabeta (2011) Integral methodology for designing and implementing of total quality management systems within companies. In: EHEDG World Congress, June, 2011, Ohrid.


Download (129Kb) | Preview
Official URL:


The subject of this paper is linked with the valorisation of the meaning and the perspectives of Total Quality Management (TQM) system design and implementation within the domestic companies and creating a model methodology for improved performance, effi ciency and eff ectiveness. The research is designed as an attempt to depict the existing condition in the Macedonian companies regarding quality system design and implementation, analysed through 4 polls in the “house of quality” that’s top is the ultimate management, and as its bases measurement, evaluation, analyzing and comparison of the quality are used. This “house” is being held by 4 subsystems e.g. internal standardization, methods and techniques for fl awless work performance, education and motivation and analyses of the quality costs. The data received from the research and the proposal of the integral methodology for designing and implementing of TQM system are designed in turn to help and present useful directions to all Macedonian companies tending to become “world class” organizations. The basis in the creation of this model is the redesign of the business processes which afterword begins as a new phase of the business performance - continued improvement, rolling of Deming’s Quality Circle (Plan-Do-Check-Act). The model-methodology proposed in this paper is integral and universal which means that it is applicable to all companies regardless of the business area. Key words: Quality system, TQM, internal standardization, SPC, costs, education and motivation, methodology.

Item Type: Conference or Workshop Item (Paper)
Subjects: Natural sciences > Other natural sciences
Divisions: Faculty of Technology
Depositing User: Elizabeta Mitreva
Date Deposited: 23 Jan 2013 10:44
Last Modified: 23 Jan 2013 10:44

Actions (login required)

View Item View Item