Quality function and the effective manager

Sofijanova, Elenica and Fotov, Risto and Kletnikoski, Petar (2012) Quality function and the effective manager. Yearbook of Faculty of Agriculture, 2011, XI. pp. 7-15. ISSN 1409-987X

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Abstract

In many organizations, management systems are viewed in terms of the internal dynamics between marketing, design, production, distribution, and accounting. Consequently, it is necessary to create a larger system which encompasses and integrates both business interests of customers and suppliers. Management needs to develop thorough understanding of these relationships and how they may be used to cement the partnership concept. The quality function should be the organization’s focal point in this respect and should be equipped to gauge expectations and degree of satisfaction of internal and external customers. The role of the quality function is to make quality become an inseparable aspect of every employee’s performance and responsibility. Quality professionals have developed numerous techniques and skills focused on product or service quality. Key words: responsibility for quality, satisfaction of consumer needs, capability, quality function.

Item Type: Article
Subjects: Agricultural Sciences > Other agricultural sciences
Divisions: Faculty of Agriculture
Depositing User: Petar Kletnikoski
Date Deposited: 17 Dec 2012 13:04
Last Modified: 17 Dec 2012 13:04
URI: http://eprints.ugd.edu.mk/id/eprint/3818

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