Implementation of the Six Sigma Methodology in A-ROSA hotel

Mitreva, Elizabeta and Lazarovska, Elena and Filiposki, Oliver (2018) Implementation of the Six Sigma Methodology in A-ROSA hotel. In: 33rd International Scientific Conference on Economic and Social Development – "Managerial Issues in Modern Business, 26-27 Sept 2018, Warsaw, Poland.

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Abstract

This study shows a complete analysis of some business processes in a hospitality services company, the Hotel resort “A-ROSA”, Germany. The company is working to continuously improve business processes by developing the Total Quality Management (TQM) philosophy in order to meet the needs and expectations of customers, while making the company profitable. In the paper, the Six Sigma Methodology is applied in order to find an optimal solution for the execution of the business processes and common satisfaction of all parties involved. Other tools and techniques have also been applied such as: Pareto diagram, Ishikawa diagram, Trend Map, etc. The practice of the Six Sigma methodology has strengthened the company's brand and increased the number of tourists and customers.Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here, Body text goes here.

Item Type: Conference or Workshop Item (Paper)
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 04 Oct 2018 12:19
Last Modified: 04 Oct 2018 12:20
URI: http://eprints.ugd.edu.mk/id/eprint/20463

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