Application of the methodology for improving the business processes for the compamy for Airport services TAV Airports Holding, Macedonia

Mitreva, Elizabeta and Taskov, Nako and Lazarovski, Zlatko (2015) Application of the methodology for improving the business processes for the compamy for Airport services TAV Airports Holding, Macedonia. International Journal of Information, Business and Management, 7 (2). pp. 29-43. ISSN 2076-9202

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Abstract

In this paper we will make a full diagnosis of some business processes in the company for Airport services TAV Airports Holding, Macedonia. Based on the analysis we have made on the existing quality system an appropriate methodology is designed for each feature of the TQM (Total Quality Management) system in order to find the optimal solution for smooth operation of the airport traffic, in order to meet the wishes and needs of the customer, while the company makes a profit. The methodology of TQM is continuous improvement of all processes in the organization through small changes in short periods of time including all organizational members regardless of their hierarchical level and are performed without large capital investments. The application of methods and techniques for non-defect work will achieve greater efficiency and effectiveness in the company. The benefits of the application of this methodology led to satisfying customer needs, increasing the number of passengers, strengthening the company's place in the international market, employee satisfaction and improving the community.

Item Type: Article
Subjects: Engineering and Technology > Mechanical engineering
Engineering and Technology > Other engineering and technologies
Natural sciences > Other natural sciences
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 16 Nov 2015 12:04
Last Modified: 16 Nov 2015 12:04
URI: http://eprints.ugd.edu.mk/id/eprint/14255

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