Self-evaluation in the implementation of TQM strategy within Macedonian companies

Mitreva, Elizabeta and Taskov, Nako (2014) Self-evaluation in the implementation of TQM strategy within Macedonian companies. Upstream Research International Journal, 2 (1). ISSN 2321 –0567

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Assessment of business performance within Macedonian companies comes with the purpose to derive a feedback for how well things are done, what is lacking according the planned actions. The evaluation into companies needs to be done in each stadium and the outcomes gained should be used as a powerful weapon in order to continue the follow-up cycle towards continuous improvement. The analyses in this paper are under the influence of the perception from our practice, manner of selfassessment and the issues that Macedonian companies experience with European and world market,as well as the measures that are undertaken from the managers in terms of improvement of products/services and business processes. Keywords: TQM (Total Quality Management) strategy, evaluation, continuous quality improvement.

Item Type: Article
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 28 Apr 2014 12:36
Last Modified: 28 Apr 2014 12:36

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