Incorporation, authorization and encouragement of the employees in order to improve the quality of the educational process

Prodanovska, Vesna and Mitreva, Elizabeta (2013) Incorporation, authorization and encouragement of the employees in order to improve the quality of the educational process. In: Applied Social Sciences: Education Sciences. Cambridge Scholars Publishing, Newcastle upon Tyne, UK, 12 Back Chapman Street, Newcastle upon Tyne, NE6 2XX, UK, pp. 33-39. ISBN (10): 1-4438-4246-X, / (13): 978-1-4438-4246-4

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Abstract

Statement of problem: From the middle of the XX century, new achievements in the realm of the management, as well as new modern sciences marked as in vogue references have been applied within the business processes. All these given different directions which aim to improve the business processes in the educational institutions along with the quality of services are certain to result in enormous successes. Among the new achievements and directions of improvement which have appeared as a result of the improving process, a scientific philosophy known as TQM (Total Quality Management) philosophy has emerged. The research has been done in a form of attempt to face the current condition within Macedonian institutions in the domain of designing and implementation an educational subsystem. Methods: The data received from the research are processed with adequate mathematical-statistical methods. Pareto analysis was used for frequency as well as for analysis in order to calculate the involvement of certain answers in percentages. Results: Although the philosophy of Total Quality Management (TQM) is deeply involved in many institutions and business spheres in Europe and other countries, it is still insufficiently familiar to the institutions functioning within our country, as well as other developing countries. Conclusions: This paper suggests a new methodology for building management teams in designing and implementing the TQM system in the Macedonian educational institutions with all the advantages and disadvantages as well as its application in the practice. What is actually needed to create the top management in the Macedonian educational institutions is establishing management teams in order to embrace the changes that are about to entwine the flow of market operations in which quality education is a major prerequisite of winning clients and all interested parties. The rules of teamwork concerning the respect of a person, character, experience and knowledge will lead to a relaxed atmosphere, constructive conflict, creative tension and enthusiasm. This will provide a new access to a quality primary education and will also become embedded in each segment of the operation within the institutions, thus becoming able to introduce many new approaches that have not been reached so far. Keywords: educational institutions, methodology, selection of teams, quality, TQM strategy.

Item Type: Book Section
Subjects: Social Sciences > Economics and business
Social Sciences > Other social sciences
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 23 Jan 2013 13:14
Last Modified: 19 Mar 2014 10:31
URI: http://eprints.ugd.edu.mk/id/eprint/4938

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