Management with the cost of quality in the hotel industry of Macedonia

Mitreva, Elizabeta and Sazdova, Julijana (2018) Management with the cost of quality in the hotel industry of Macedonia. In: VI international scientific conference - Quality system condition for successful business and competitiveness, 28–30 Nov 2018 , Kopaonik, Serbia.

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Abstract

This paper presents the findings of the research regarding the analysis of the costs of quality in the hotel industry in Macedonia, the ability of managers to build up a good system for analyzing the cost of quality, as well as the directions that they need to go through in the process of optimization of the business processes. The need for quality cost analysis can help managers understand the impact of poor quality on financial results and the poor image of hotels. First, it will help managers to increase their activities to improve the quality of business processes, products / services. Designing and applying the total quality management system rather than classical quality control of products / services implies the design and application of the methodology for optimizing business processes and changing the organizational structure where the quality is integrated into each segment of the operation.

Item Type: Conference or Workshop Item (Paper)
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 11 Feb 2019 07:56
Last Modified: 13 Aug 2019 10:26
URI: http://eprints.ugd.edu.mk/id/eprint/21554

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