Leadership – dedication to the Quality Management System and customer focus in Macedonian companies

Mitreva, Elizabeta and Filiposki, Oliver and Krivokapić, Zdravko and Jovanovic, Jelena and Taskov, Nako (2017) Leadership – dedication to the Quality Management System and customer focus in Macedonian companies. In: 24th International Scientific Conference on Economic and Social Development – "Managerial Issues in Modern Business", 13-14 Oct 2017, Warsaw, Poland.

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Abstract

This study presents the research findings regarding the capacity of leadership in Macedonian companies, their ability to make decisions and practice team work in accordance with the criteria for obtaining the European Quality Award. The results of the research should provide useful directions that will serve Macedonian companies to improve products, services and business processes. The solution was found in the development of the management system through TQM (Total Quality Management) strategy, staff development and teamwork, as well as improvement of processes.

Item Type: Conference or Workshop Item (Paper)
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 12 Dec 2017 10:42
Last Modified: 12 Dec 2017 10:42
URI: http://eprints.ugd.edu.mk/id/eprint/18588

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