Analysis of the current conditions in the Macedonian companies concerning the quality of products, services and processes

Mitreva, Elizabeta and Taskov, Nako and Srebrenkoska, Vineta and Filiposki, Oliver and Lazarevski, Ilija and Jovanovic-Malinovska, Ruzica (2017) Analysis of the current conditions in the Macedonian companies concerning the quality of products, services and processes. Quality - Access to Success, 18 (156). pp. 65-72. ISSN 1582-2559

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Abstract

The changes in the environment and in the companies themselves on one hand, and the development of the organization on the other hand, can be complementary factors in the company. This can be achieved only if a dynamic process of internal changes is set in the company, which will respond to the outside changes and it will obtain a competence on the market. One of the biggest changes that the new TQM strategy (Total Quality Management) seeks, concerning the Macedonian companies, is a change of the mentality and releasing the old habits and the transitional syndrome. In this paper are shown the findings from the research concerning the approach toward quality in Macedonian companies, the abilities of the managers to create a good quality system and the directions that are needed for the development of the business processes, the products and the services. The solution should be searched for in the development of the quality system through the application of the TQM strategy, the development of the staff, the introduction of studies about quality development and development of the processes very early even before the purchase of a new technology. The reengineering of the business processes is essential, in order to design the processes in the direction of the satisfaction of the buyers/users, and also to have profitability.

Item Type: Article
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 06 Feb 2017 09:33
Last Modified: 06 Feb 2017 09:33
URI: http://eprints.ugd.edu.mk/id/eprint/17135

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