Methodology for design and implementation of the TQM (Total Quality Management) system in automotive industry companies in Macedonia

Mitreva, Elizabeta and Taskov, Nako and Gjorshevski, Hristijan (2015) Methodology for design and implementation of the TQM (Total Quality Management) system in automotive industry companies in Macedonia. In: Regionalna naucno strucna konferencija - ERAZ 2015 - Odrzivi ekonomski razvoj-savremeni i multidisciplinarni pristupi, 09 June 2015, Belgrade, Serbia.

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Abstract

The present paper analyzes the performances of the company’s logistics sectors in the automotive industry in Macedonia, producing circuit boards as an intermediate product for car dashboards. The research was conducted as an attempt to perceive the current situation in this company in the field of design and implementation of a quality system, analyzed through the four pillars of the house of quality on the top of which is the top management, and the basis of which is measuring, evaluating, analyzing and comparing quality/poor quality. The data obtained from the research and the application of the integrated methodology for design and implementation of the TQM (Total Quality Management) system shall be useful guidelines for all other Macedonian companies tending to become "world class" organizations. The results of the application of this methodology showed that the realization of the company’s vision and its main objectives is viable in terms of meeting the needs of the internal and external customers, in a timely manner, eliminating or improving processes that do not add value.

Item Type: Conference or Workshop Item (Paper)
Subjects: Social Sciences > Economics and business
Natural sciences > Other natural sciences
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 21 Dec 2015 14:40
Last Modified: 21 Dec 2015 14:40
URI: http://eprints.ugd.edu.mk/id/eprint/14648

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