Integrating supplier satisfaction with customer satisfaction in the projection and implementation of the TQM system in Macedonian companies

Mitreva, Elizabeta and Taskov, Nako and Atanasoski, Drasko and Gjorshevski, Hristijan and Sazdova, Julijana and Gjeorgieva, Ivana (2016) Integrating supplier satisfaction with customer satisfaction in the projection and implementation of the TQM system in Macedonian companies. The International Journal of Information, Business and Management (IJIBM), 8 (2). pp. 25-34. ISSN 2076-9202 (Print), 2218-046X (Online)

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Abstract

The management of suppliers is an important aspect of TQM (Total Quality Management)philosophy. Providing the materials and spare parts for the companies is often the main source of problems for the quality of products. When building partnerships between companies and suppliers for each activity, there must be criteria for both assessing good results for specific and complicated things,specific solutions, or specific requirements. New world trends impose new manner of thinking, working and adjusting within the new flows of the market economy that are consumer-oriented. This paper is an analysis of the situation in Macedonia's 151 companies in terms of the way the company managed effectively and efficiently the suppliers and raw materials and the way it had built business relationships. This paper provides an analysis for gathering data regarding the contentment of the consumers upon the quality of products/ services. Also, it should point out the measures that need to be taken by the companies in order to improve their contentment. As for the results that have been received from the research, the need of integrating supplier satisfaction with customer satisfaction in the projection and implementation of the TQM (Total Quality Management) system in Macedonian companies is being imposed.

Item Type: Article
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 24 Nov 2015 15:21
Last Modified: 24 Nov 2015 15:21
URI: http://eprints.ugd.edu.mk/id/eprint/14342

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