Preparatory activities for the successful implementation of the methodology for after sales support to customers in the TQM system

Taskov, Nako and Mitreva, Elizabeta and Sazdova, Julijana and Barishic, Darko and Metodijeski, Dejan (2014) Preparatory activities for the successful implementation of the methodology for after sales support to customers in the TQM system. Technics Technologies Education Management, 9 (4). pp. 751-757. ISSN 1840-1503

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Abstract

The purpose of this paper is to lay a good foundation for Macedonian companies in their post-sale period activities of the product, to understand the philosophy of TQM (Total Quality Management) and benefits will be achieved by implementing the system and setting strategic directions for success. As a result of the implementation of this methodology in practice improvement competitiveness, increased efficiency, reduction of quality costs and increased productivity are noted.

Item Type: Article
Subjects: Engineering and Technology > Electrical engineering, electronic engineering, information engineering
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 25 Dec 2014 10:44
Last Modified: 29 Dec 2014 12:36
URI: http://eprints.ugd.edu.mk/id/eprint/11803

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