Economic Cost-Effectiveness of the Implementation of the Quality Standard ISO 9001 in the Health Sector

Petkovska, Sofija and Gjorgjeska, Biljana (2014) Economic Cost-Effectiveness of the Implementation of the Quality Standard ISO 9001 in the Health Sector. Journal of Modern Accounting and Auditing, 10 (8). pp. 912-916. ISSN 1548-6583

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Abstract

The quality standard ISO 9001 helps and enables organizations, regardless of the sector where they exist, to implement the quality management properly. Recent years have attracted attention to the possibilities of implementing this standard in the health sector and the economic viability of that long-term investment. Health care organizations are recognizing the value system that combines all the criteria for managing quality, including management of business, compliance and management of procedural steps, and most importantly, the total quality management. In general, the implementation of ISO 9001:2008 standard for quality in health care institutions is seen as an opportunity to improve the quality of health care, and the entire process is to be completed by reducing costs and improving services in the sector. The implementation of a quality standard is directed towards patients, medical staff, and management in order to achieve reduction and complete relief from the pain, correct and professional services, conducted services with an appropriate skilled and professional care to obtain results that are comparable to known standards, and protection services with appropriate insurance policies, and the management expects the implementation of a quality system to justify and return their investments. The methods used in this paper are based on the quality standard ISO 9001:2008—Quality Management System and the Guidelines for Improving Performance, developed based on ISO 9004:2000: Quality Management System—Guidelines for Continuous Improvement.

Item Type: Article
Subjects: Medical and Health Sciences > Basic medicine
Medical and Health Sciences > Health biotechnology
Medical and Health Sciences > Health sciences
Medical and Health Sciences > Other medical sciences
Divisions: Faculty of Medical Science
Depositing User: Sofija Petkovska
Date Deposited: 02 Sep 2014 12:14
Last Modified: 02 Sep 2014 12:14
URI: http://eprints.ugd.edu.mk/id/eprint/10866

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