Application of methodology for business process improvement in specialized diagnostic laboratory

Mitreva, Elizabeta and Taskov, Nako and Crnkovic, Snezana (2014) Application of methodology for business process improvement in specialized diagnostic laboratory. Quality - Access to Success, 15 (141). pp. 91-95. ISSN 1582-2559

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The research in this paper has the purpose of determining the existing business processes in the specialized diagnostic laboratory for the HPV (Human Papilloma Virus) analysis at the Clinic for Gynecology in Skopje, Macedonia, and the possibility of their improvement by applying the methodology of the TQM (Total Quality Management). The methodology of the TQM relies on continuous improvement of all processes in the organization through small changes in short periods of time, including all organizational members, regardless of their hierarchical level, performed without major capital investment. The request for improvement of processes and involvement of competent people in it is very important, in order to reduce the morbidity and mortality in the country. That means preventing diseases, which significantly reduces the cost of treatment and hospitalization of patients. Improving business processes by using the TQM methodology aids monitoring, control and mandatory vaccination against HPV infections in young people and counseling for sexually transmitted diseases and their prevention. In this way, the laboratory should become a reference point for comparing the results of other laboratories in the region and the world. Keywords: business processes, continuous improvement, PDCA (Plan, Do, Check, Act) cycle, TQM.

Item Type: Article
Subjects: Social Sciences > Economics and business
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 08 Aug 2014 08:27
Last Modified: 29 Dec 2014 11:05

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