The need for the design and implementation of TQM system for the airport services TAV Airports Holding, Macedonia

Mitreva, Elizabeta and Taskov, Nako and Lazarovski, Zlatko (2014) The need for the design and implementation of TQM system for the airport services TAV Airports Holding, Macedonia. In: 8th International Quality Conference, 23 May 2014, 8th IQC, Center for Quality, Faculty of Engineering, University of Kragujevac.

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Abstract

In this paper we will make a full diagnosis of some business processes in the company for Airport services TAV Airports Holding, Macedonia. Based on the analysis we have made on the existing quality system an appropriate methodology is designed for each feature of the TQM (Total Quality Management) system in order to find the optimal solution for smooth operation of the airport traffic, in order to meet the wishes and needs of the customer, while the company makes a profit.

Item Type: Conference or Workshop Item (Paper)
Subjects: Social Sciences > Economics and business
Engineering and Technology > Mechanical engineering
Engineering and Technology > Other engineering and technologies
Divisions: Faculty of Tourism and Business Logistics
Depositing User: Elizabeta Mitreva
Date Deposited: 30 May 2014 07:33
Last Modified: 30 May 2014 07:33
URI: http://eprints.ugd.edu.mk/id/eprint/10017

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